Privacy Policy

1.1 Introduction

E-Migration Assist ("E-Migration Assist", "we", "us", "our") is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (POPIA), and, where applicable, international data protection standards.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use:

• Our website(s)
• The E-Migration Assist platform
• Any related services

1.2 Information We Collect

We may collect and process the following categories of information:

a. Personal Identification Information

• Full name
• Email address
• Contact number
• Identification/passport details (where provided)

b. Account Information

• Username and password credentials
• Account preferences and settings

c. Immigration & Case Data

• Documents uploaded to the platform (e.g. applications, supporting documentation)
• Case-related communications

d. Payment & Billing Information

• Billing name and contact details
• Payment method details (processed via third-party providers such as Paystack)

e. Technical & Usage Data

• IP address
• Browser type and device information
• Login timestamps and activity logs

1.3 Purpose of Processing

We process personal information for the following purposes:

• To provide and operate the E-Migration Assist platform
• To manage user accounts and subscriptions
• To process payments and billing
• To provide client support and respond to queries
• To improve system performance and user experience
• To ensure system security and prevent fraud
• To comply with legal and regulatory obligations

1.4 Legal Basis for Processing

We process personal information based on:

• User consent
• Contractual necessity (to provide services)
• Legal obligations
• Legitimate business interests

1.5 Sharing of Information

We may share your information with:

Service Providers

• Payment processors (e.g. Paystack)
• Cloud hosting providers (e.g. AWS)

Internal Systems

• CRM and operational systems used to manage services

Regulatory Authorities

• Where required by law or legal process

We do not sell personal information.

1.6 Data Storage & Security

• Data is stored on secure cloud infrastructure
• Access is restricted through role-based permissions
• Encryption and security protocols are applied where appropriate

1.7 Data Retention

• Data is retained while the account is active
• Upon cancellation, a 14-day grace period applies
• Thereafter, data is archived or securely deleted in line with internal policy

1.8 User Rights

Users have the right to:

• Access their personal information
• Request correction or updates
• Request deletion (subject to legal obligations)
• Withdraw consent where applicable

1.9 Cookies & Tracking

We use cookies and similar technologies to:

• Enhance user experience
• Analyse traffic and usage patterns

Refer to our Cookie Policy for more details.

1.10 Changes to This Policy

We may update this policy periodically. Users will be notified of material changes.